MAVI EQUESTRIAN RETURN POLICY
You dispose of 30 days to return or exchange an unused product including sale Items. All merchandise must not be worn, altered, or washed before it is returned. Tags must be present on the returning item.
To return or exchange a product please contact us by email at firstname.lastname@example.org to get an authorization number. Once you have received this number, please safely re-pack you item and simply go to a local post office to select your shipping method and pay the returning fees. Return shipping fees are to be paid entirely by the customer.
- We cannot refund personalized or custom ordered items, books, videos or any ingestible product (for safety reasons).
- Saddles are not refundable if marked in any manner.
EXCHANGE A PRODUCT
All returns identified with a valid return/exchange number will be refunded once they are received and treated at our offices. Shipping and handling fees are not refundable. If you would like to exchange the product you are returning for another size/color, we invite you to place a new order for the replacement of your choice. By proceeding this way, the replacement product will be reserved for you and it will be shipped to you without delays.
RECEPTION OF DEFECTIVE / DAMAGED ITEMS
It is your responsibility to inspect your package and merchandise immediately upon reception. In rare cases items may get damaged during transportation. It is imperative to contact our customer service within 7 days to report any damage or defective products and make arrangements for an exchange.